Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, phone number, shipping and billing address.
  • Payment Information: Credit/debit card details (processed securely by our payment provider, we do not store card details).
  • Order Details: Purchase history and transaction information.
  • Technical Data: IP address, browser type, device information, and website usage data.
  • Marketing Preferences: Your preferences for receiving promotional emails or newsletters.

How We Use Your Information

We collect and use your information for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support and respond to inquiries.
  • To improve our website, services, and user experience.
  • To send promotional emails (if you have opted in).
  • To prevent fraud and enhance security.
  • To comply with legal obligations.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Third-Party Service Providers: Payment processors, shipping carriers, and marketing tools.
  • Legal Authorities: When required by law, such as for fraud prevention or law enforcement.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

  • Remember your preferences and shopping cart items.
  • Analyze website traffic and performance.
  • Show personalized ads (if applicable).

GDPR & Your Rights

If you are in the EU/EEA, you have the following rights under GDPR:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data (subject to legal obligations).
  • Right to Object: Opt-out of marketing communications at any time.
  • Right to Data Portability: Request transfer of your data to another provider.

    • To exercise your rights, contact us at support@theglasshouse.com

Data Security

We implement strict security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

Retention of Data

We retain your personal data as long as necessary for business operations, legal compliance, and fraud prevention.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 support@theglasshouse.com